Are you a distributor or do you run a showroom? Or are you planning a new point of sale? We support our partners on their way to success, taking care of the most important thing — trust. Join us!
The problem with the words of the customer
Recurring problems with the way complaints are handled by the manufacturer.
Our answer
Trust is key in our cooperation. We believe in long-term relationships, so we don't shy away from problems and don't cover ourselves with the fine print — our rules are clear. You have a dedicated sales supervisor from your region that you can turn to in case of problems. Your supervisor will help with the complaint, and our mobile service will make repairs directly to your client after a positive review of the complaint.
The problem with the words of the customer
There are periods of the year when manufacturers do not meet the declared deadlines, which makes us have problems with our customers.
Our answer
We know that some orders may be delayed for reasons beyond the control of the manufacturer. However, we do our best to ensure that our deliveries are carried out according to the agreed deadline. 96% of our deliveries are carried out on time, which is our distinguishing feature.
The problem with the words of the customer
We have frequent problems with deliveries: lack of trolleys, untimely delivery, lack of information about incomplete delivery.
Our answer
Many window and door manufacturers do not have their own transport fleet or do not offer delivery directly to the customer's construction site. We, on the other hand, can deliver your customer's order by own transport, directly to the indicated address, with the option of unloading. This gives you a lot of flexibility, eliminates the problems associated with reloading and, consequently, minimizes the risk of damage to the windows.
The problem with the words of the customer
It is often the case that there are problems with the use of windows and doors that have been poorly designed or in a way that does not comply with the technology or the guidelines of the system developer. This generates a ton of problems later on with my customers dissatisfaction, and the warranty does not cover this.
Our answer
Often, problems with the use of windows and doors are due to their poor design, and many manufacturers ignore this fact, focusing exclusively on sales. Even if the product is under warranty, it can cause stress and negative customer experiences. We verify the correctness of the construction and inform you of potential problems, proposing appropriate solutions. This gives you peace of mind, fewer complaints and better feedback from your customers.
The problem with the words of the customerIt happens that in case of urgent need to obtain information from the logistics department or complaints, it is impossible to call this department and there is no information about when a response will be received.
Our answer
We understand how important it is to respond quickly to urgent needs. Therefore, in our company you can always count on a dedicated sales supervisor from your region, who is available to help in any situation.
We work with the best